Great service makes good business First class customer service is one of the critical competitive advantages for any business. Successful organisations who invest in the development of their frontline service staff equip them to deliver the best customer experience possible. Customers receiving the best experience keep on coming back. State of the Connected Customer, last year’s report by leading … Continued
Staying ahead of the curve
The learning industry is constantly evolving, embracing new technology, new ideas and new operating challenges. So it's crucial we have our finger on the pulse. We bring you the latest, best practice and industry insights. Let Cidori be your resident expert.
When looking to establish a lean culture, we often find that Lean Practitioners will describe lean tools in the context of ‘what’ – in other words something that’s been done. On first reading, this focus looks and sounds right. However, experience teaches us that lean processes which focus purely on rapid Kaizen implementation, whilst yielding dramatic … Continued
In our previous blog Getting ready for Brexit: Food and Drinks Manufacturing we explored the challenges facing the sector as it prepares for Brexit. It’s not just the food and drink sector facing tough challenges of course. The CIPD’s Resourcing and Talent Planning 2017 survey shows that across all sectors, businesses are expecting one of the biggest … Continued