Call Centre Operatives

Making your next career connection...


Professional Career Calling?

Being a good call centre agent is no accident – the skills required to be successful are honed over a period of time.

Working in a call centre, you learn how to be calm under pressure – deal with difficult customers, turn negatives into positives, as well as resilience, and how to sell/up-sell a product – all requiring specialist skills that not everyone possesses!

What will you learn?

  • Understanding the Call Centre industry
  • Health & Safety in a Call Centre
  • Fundamentals of working in a customer services environment
  • Communication skills & record keeping
  • Working with others in a business environment
  • Managing workloads
  • Personal resilience
  • Work-skills: identify job opportunities
  • Improve your CV, job applications & interview skills
  • Personal Social Skills

What will happen?

  • Online learning delivered via videoconferencing over three weeks
  • Virtual classroom in your own home led by a fully qualified tutor
  • No exam – portfolio based assessment
  • Guaranteed interview with sponsoring employer
  • Access to weekly job & recruitment fairs

What will you achieve?

  • Level 1 Certificate of Introduction to Customer Service
  • Level 1 Certificate in Personal and Social Skills
  • Level 1 Award in Personal Resilience & Perseverance

Week One

  • Personal Social Skills
  • Meet with our Job Fair team
  • Sign up/register for jobs that become available

Week Two

  • Certificate of Introduction to Customer Service
  • Personal Resilience & Perseverence

Week Three

  • Certificate in Personal & Social Skills
  • Attend Cidori Jobs Fair


I have to say I was very impressed from the outset – the initial contact was faultless…I would not hesitate to participate in another Cidori Course.

David Svi, Former learner

Get connected for Call Centre work…

Courses coming soon – register your interest in 3 easy steps!

  1. Use ‘Get in touch’ below
  2.  Enter your details with “Call Centre Operative” in message box 
  3. One of our team will be in touch

All the best!


Course Entry requirements

  • Age 19 as of the 31st August prior to the course commencing
  • UK resident for 3+ years
  • Laptop/PC required (no smart phones please)
  • In receipt of any of these benefits: JSA/ESA/UC/Income Support
  • You must have one of the following forms of ID:
    UK Passport, UK Driving Licence, UK Birth Certificate, EU ID card/passport or Residency Permit/documents

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Delivered in partnership with: