As a global leader in automotive seating, Lear Corporation made the decision to collaborate with Cidori in order to provide a central training function. Their aims were clear – reinvigorate their operational teams to engage with and improve company metrics and thereby empower further the overall business operation.

Lear’s Senior Management Team will be investing in a 3-4 year organisational development programme at their Coventry HQ and this programme will focus on building a culture of trust in line with their core vision of ‘quality first time’.


As part of their collaboration, Lear and Cidori scoped a Business Improvements Techniques (BIT) apprenticeship training programme that aligned with the company’s apprenticeship levy spend strategy and which supported these key objectives:

  • KPI improvement
  • Improved staff retention
  • Improved profitability
  • Greater company engagement
  • Better succession planning

Among the specific areas Lear wanted the BIT delivery programme to address was an enhanced workforce understanding around the launch of new models and products. As Adam Ford, Continuous Improvement Manager at Lear puts it: 

 “If all employees can gain the required knowledge levels from a Business Improvement Techniques framework, they will understand why for example we do a waste walk and why 8 D problem solving is so critical. Employees need to have an understanding of the practical language of this training methodology”.


Only 6 weeks into the programme and there have already been many positive outcomes, included in which has been a tremendous ‘buy-in’ from the team at Lear. As an example of this, compared to 2017 when no improvement suggestions were made, 18 suggestions have already been presented to Lear’s management team – a number of which will deliver tangible financial gains to the business.

This clear impact on employee engagement has also been seen in improved team morale – Lear reports that staff are more connected with the company, its values and vision.

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“The vision is to engage our employees with fresh and new experiences by creating strong teams and developing individuals effectively. Our partnership with CIDORI allows us to deliver an integrated learning and development function and work together to achieve this vision in an extremely beneficial way.”

Adam Ford, Continuous Improvement Manager, Lear Coventry

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